Terms of service Round One, Inc.

Welcome

By registering for or using our Services, you acknowledge that you are authorized to enter into this Agreement on behalf of yourself or your company; these Terms of Service apply to all Users of the Services. This Agreement supersedes any prior Agreements between the parties.

BY SELECTING THE "I ACCEPT" BUTTON OR BY ACCESSING, USING, OR AVAILING YOURSELF OF THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, YOU MUST NOT ACCESS OR USE ANY RAZ SERVICES. THIS AGREEMENT IS LEGALLY BINDING UPON YOUR ACCEPTANCE.

THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. YOU ACKNOWLEDGE AND AGREE THAT YOU AND RAZ ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. YOU FURTHER ACKNOWLEDGE AND AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
Welcome to Round One, Inc.'s Terms of Service ("Terms" or this “Agreement”). These Terms constitute a legal agreement between Round One, Inc. ("RAZ" or "we") and the entity or person ("Customer" or "you" or “User”) who registers for or uses our services, designed to enhance customer interactions and drive sales effectiveness through our advanced technology solutions (“Services”).

1. Account Registration and Management

1.  Account Registration and Management. To access services offered by RAZ, users must either create an account or provide the appropriate information directly to RAZ representatives. Users are required to be at least 18 years old and must provide accurate and truthful information. Impersonation of others is strictly prohibited. It is the user's responsibility to promptly update their account information as necessary.

In certain scenarios, accounts may be assigned by an administrator, such as in a workplace setting, which are then subject to additional terms. Users must maintain the confidentiality of their account credentials and are not permitted to share their account information. If there is any suspicion of unauthorized account access, users must immediately notify their system administrator or contact RAZ directly. By initiating service with RAZ, users agree to comply with these conditions to ensure secure and responsible use of the services.

2. Service Modifications and Termination

2. Service Modifications and Termination. RAZ reserves the right to alter, suspend, or discontinue any aspect of its Services at any time, including the availability of any service feature, database, or content. RAZ may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability. Additionally, RAZ may introduce new charges or prices for any Services or features at any point. Should you find any such changes unacceptable, you have the right to cease using the services. Continued use of RAZ services following any modifications signifies your acceptance of those changes.

3. Restrictions during use of the RAZ Services

3. Restrictions during use of the RAZ Services. By using RAZ Services, Users agree to adhere to the following terms to ensure responsible and lawful usage:


1. Content Restrictions. Users must not upload, transmit, or distribute content that is defamatory, offensive, intimidating, unlawful, racist, discriminatory, obscene, or otherwise inappropriate or harmful through the Services or otherwise during the communications with third parties.
2. Prohibited Activities. Users agree not to engage in any illegal or immoral activities while using any part of the RAZ Services.
3. Security. Users must not attempt to breach the security of the Artificial Intelligence (“AI”) or access any confidential information pertaining to the services provided.
4. Intellectual Property Rights. Users are prohibited from copying, redistributing, reverse engineering, decompiling, or attempting to extract the source code of the AI or any part of the Services without RAZ’s prior written consent.
5. Compliance with Laws. Users must comply with all applicable laws, regulations, and policies when using RAZ Services, including data protection and privacy laws applicable to their geographic location and the nature of their business.

6. No Circumvention of Service Limitations. Users must not employ any means to circumvent technological measures implemented to restrict access or usage limits set forth by RAZ, including but not limited to, creating multiple accounts to evade restrictions or quotas.
7. Non-Disruption. Users are prohibited from using RAZ Services in any manner that could disable, overburden, damage, or impair the service or interfere with any other party’s use of the service, including their ability to engage in real-time activities through the services.
8. No Unsolicited Communications. Users must not use RAZ Services to send unsolicited communications, spam, or any messages in violation of applicable laws or in support of unlawful practices.

9. No Misrepresentation. Users must not falsely represent themselves or their intentions when using the AI Chatbots or any other RAZ services. This includes misrepresenting the source of messages or communications sent through RAZ Services.

10. Data Accuracy. Users are responsible for ensuring the accuracy of data they input into RAZ Services. RAZ is not responsible for errors, inaccuracies, or the consequences thereof, which arise due to incorrect data provided by the user.

By using RAZ Services, Users agree to abide by all outlined restrictions. If a User is found to have violated any of these restrictions, or there is reasonable suspicion of such violation, RAZ reserves the right to terminate the Services immediately without prior notice. Additionally, RAZ may take any necessary actions to prevent further harm or misuse of its Services. This includes, but is not limited to, suspending User access, reporting activities to relevant authorities, and initiating legal action to address and remedy any damages caused by the User's actions.

4. Compliance with Legal and Ethical Standards

4. Compliance with Legal and Ethical Standards. Users must comply with all applicable laws and regulations when using RAZ Services; Users agree to employ the ethical handling of all Personal Data, which includes avoiding unauthorized use of biometric identification, surveillance, or data extraction. Users also agree to the use of personal information and other data in accordance with RAZ's [Privacy Policy], which is referenced and incorporated into this agreement.

1. Safety and Rights Preservation. The use of RAZ services must not endanger the safety, well-being, or legal rights of individuals. This encompasses: (i) avoiding the delivery or automation of critical advice in legal, health, or financial domains without supervision by qualified professionals and explicit disclosure of AI involvement and its limitations; (ii) prohibiting automated decisions in high-stakes areas such as criminal justice or critical infrastructure that affect fundamental rights; (iii) forbidding activities that could lead to financial instability, such as gambling or high-interest lending; (iv) refraining from using the services for political campaigning or manipulating democratic processes; (v) other restricted actions based on applicable law.

2. Prevention of Misuse and Deception. RAZ services must not be used to deceive or mislead. This includes: (i) not producing or spreading disinformation or engaging in fake digital interactions; (ii) avoiding impersonation of individuals or entities without authorization; rohibiting dishonesty; (iii) requiring transparent disclosure of AI interaction in systems like chatbots, unless it is contextually evident.

3. Content Appropriateness. Users are required to ensure that the content delivered through RAZ services is suitable for all audiences, including minors, and restrict sexually explicit content to legitimate educational or scientific purposes.

4. Implementation of Safe Practices. Users are required to implement robust measures to monitor and regulate the usage of RAZ services to prevent any misuse that could cause harm to society, individuals, or operational integrity.

5. Consent to Integration of RAZ Services

5. Consent to Integration of RAZ Services. By using RAZ Services, you, the User, expressly consent to the integration of our AI-driven solutions into your systems as deemed necessary by RAZ to meet your specific requirements. You acknowledge that the type and extent of integration required may vary based on the specific services and functionalities you wish to utilize. You agree to cooperate fully with RAZ in implementing these integrations and to adhere to all related guidelines and legal standards to ensure responsible deployment and use of RAZ Services. Your consent also includes agreement to RAZ's evaluation and adjustment of integrations as needed to continually meet the evolving needs of your business and the technologies employed.

6. Fees and Payment Terms

6. Fees and Payment Terms. 


1. Fees and Payment Obligations. All fees associated with the Services provided by Raz ("Fees") are detailed in the applicable Order Form or are otherwise agreed in writing between the parties; any Fees paid are non-cancellable and non-refundable. The User agrees to fulfill payment obligations as outlined in the applicable Order Form, if any, and any subsequent agreements. All additional charges, taxes, and fees incurred in relation to the provision of the Services are also the responsibility of the Customer and are subject to the same payment terms.

2. Invoicing and Payment Procedures. Fees for Services provided by Raz are payable in advance and must align with the commencement of the contract term. Payment terms are specified in the Order Form, typically net-15 days from the invoice date. All payments must be made in United States dollars unless otherwise specified. In the event of a dispute over invoiced amounts, the Customer must notify Raz in writing within five (5) days of invoice receipt. Both parties are expected to work together in good faith to resolve any disputes. The terms of any Order Form or business form that deviate from those of this Agreement will not be binding on Raz.

3. Late Payments and Disputes. Should there be any disputes over Fees, the Customer must promptly notify Raz within fifteen (15) days of receiving an invoice. Undisputed late payments will incur a finance charge of 1.5% per month or the maximum rate permitted by law, whichever is highest.

4. Adjustments Due to Carrier Charges. Fees, including but not limited to Carrier Fees and other service-related charges, are subject to adjustment in response to changes imposed by Network Operators or third-party service providers. Raz may modify these fees to accurately reflect actual costs due to changes in third-party pricing structures. Raz reserves the right to make such fee adjustments at any time and without prior notice, ensuring that pricing remains aligned with external cost variations.

5. Taxes. The Customer shall bear all financial responsibilities for sales, use, service, value-added, consumption, and any other applicable taxes or duties associated with their purchase of Services under this Agreement, excluding taxes levied

7. Output Accuracy and Reliability

7. Output Accuracy and Reliability.


1. Nature of AI-Generated Output. Raz provides services that utilize advanced artificial intelligence technologies. Due to the inherent uncertainties of AI and machine learning models, Raz cannot ensure that the output generated by these technologies will always be accurate or error-free. The outputs are probabilistic in nature and may not consistently reflect expected results. Customers are responsible for reviewing and assessing the accuracy and appropriateness of all outputs received from Raz's services. 

2. No Reliance on Raz for Accuracy. Customers should not solely rely on the outputs provided by Raz without independent verification. Raz is not responsible for validating the outputs, and reliance on these outputs is at the customer’s own risk.

3. Caution Advised. Customers are advised to use caution and apply sound judgment when using outputs from Raz's services, particularly in scenarios where inaccuracies could lead to significant consequences.

4. Disclaimer of Warranties. Raz expressly disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Raz provides its services "as is" and does not warrant that any information or outputs will be accurate or reliable. Customers acknowledge that Raz is not liable for any errors, omissions, or inaccuracies in the outputs provided by its services, nor for any decisions or actions taken based on such outputs.

8. Relationship of the Parties

8. Relationship of the Parties. Nothing in these Terms is intended to, nor shall it be construed to, create any partnership, joint venture, employer-employee, or agency relationship between Raz and you. Each party remains an independent contractor in its performance under these Terms. The services provided by Raz are delivered under terms that strictly limit Raz’s obligations to conduct stipulated by this agreement and the Specific Agreement.

9. Waivers

9. Waivers. Conduct by either party or a failure to enforce rights under this Agreement does not amount to a waiver of such rights. Any waiver must be explicit and in writing, signed by an authorized representative of the party waiving its rights. Unless stated differently in the applicable Agreement between the parties, no terms stated in any Order Form or other business documentation issued by the Customer will override or alter the terms of this Agreement.

10. Intellectual Property Rights and Ownership

10. Intellectual Property Rights and Ownership. 


1. Ownership of Raz Services. Raz retains all rights, title, and interest in and to its services, including any and all intellectual property rights that are embodied in or associated with the Raz services. This encompasses all related software, technologies, and documentation, as well as trademarks, service marks, and patents (both registered and unregistered). Raz also holds rights to data generated by its systems, which includes, but is not limited to, aggregated and anonymized usage data, system logs, and metadata necessary for providing support and development of its services.

2. Customer Data Ownership. To the extent permitted by applicable law, you retain ownership of any data, content, or materials that you provide or input into the Raz services ("Customer Data"). You warrant that you have the legal right to use and share this Customer Data with Raz and that doing so does not infringe on any third party's rights. You are solely responsible for ensuring the legality of these inputs and assume all risks arising from their use within the Raz services.

3. Use of Outputs. Subject to your adherence to the terms set forth herein, Raz grants you the rights to use and employ the outputs generated from Raz services ("Outputs") in your operations. These Outputs may be influenced by proprietary algorithms and, as such, could be subject to certain third-party rights. Outputs provided are unique to your inputs but may bear similarities to Outputs provided to other customers due to the nature of the technology.

4. Improvement and Development. Raz may use Customer Data and interactions with its services to develop and improve its systems and offerings. This usage helps enhance service functionality and effectiveness, ensuring that future updates and enhancements cater more effectively to user needs. Raz commits to handling all data used in this context in accordance with applicable privacy laws and its own data protection policies.

5. Feedback License. Any feedback, suggestions, or improvements you provide regarding the Raz services may be used by Raz to enhance and modify its offerings. By submitting such feedback, you grant Raz an irrevocable, perpetual, royalty-free license to use, modify, and incorporate such feedback into its services. Raz may also sublicense these rights to others without restriction.

6. Integration of Third-Party Components. Raz services may incorporate or interact with third-party software or components. Your use of Raz services constitutes your agreement to comply with the terms associated with these third-party components. Raz makes no representations or warranties regarding the functionality, quality, or performance of third-party software or components. Users acknowledge that issues arising from the use of third-party services are the responsibility of the respective third-party providers and should not be attributed to Raz. Raz expressly disclaims any liability for any failure, non-performance, or other impacts caused by third-party services, and such issues shall not affect or create any liability for Raz.

11. Confidential Information

11. Confidential Information.


1. Confidential Information refers to any data, information, or material provided or accessible to the Customer in connection with the use of Raz's services that is not generally known to the public, including but not limited to: technical processes, product designs, business operations, pricing details, marketing materials, and customer information. Customers agree to:
   
   1) Use Confidential Information solely for the purpose of using the services provided by Raz as outlined in these Terms.


   
   2) Maintain the confidentiality of all Confidential Information with at least the same degree of care that it uses to protect its own confidential and proprietary information, but in no case less than a reasonable standard of care.

   
   3) Restrict disclosure of Confidential Information to employees, contractors, or agents who need to know such information in connection with the customer's use of Raz's services and who are bound by confidentiality obligations at least as restrictive as those contained herein.

2. Prohibition on Disclosure. Customers shall not disclose, publish, or disseminate any Confidential Information to any third party without the prior written consent of Raz. In the event that the customer is legally compelled by governmental or judicial order to disclose Confidential Information, the customer must provide Raz with prompt written notice and sufficient opportunity to seek a protective order or equivalent measures to safeguard Raz's interests.

3. Data Protection and Privacy. Customers are responsible for ensuring that their use of Raz’s services complies with all applicable data protection laws and regulations, including those relating to the collection, processing, and storage of personal data. Customers must implement appropriate technical and organizational measures to secure and protect data processed through the use of Raz's services against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure.

4. Return or Destruction of Materials. Upon the termination of the services or at Raz's request, customers agree to promptly return or destroy all materials containing Confidential Information. Customers must also delete all digital copies of such materials unless legally obligated to retain a copy. Customers must certify in writing to Raz that they have complied with these requirements.

5. Liability for Breach. Any breach of these confidentiality and data protection provisions may result in immediate termination of the customer's access to Raz’s services and may expose the customer to legal action by Raz for damages and enforcement of compliance.

12. User-Generated Content and Service Interaction

12. User-Generated Content and Service Interaction. 


1. Content Ownership and Rights. As a User of Raz’s services, you maintain any intellectual property rights you have in the content you create, upload, or share through our services. Ownership rights of your content remain yours.

2. Licensing of Content to Raz. By submitting, uploading, or sharing content via our services, you grant Raz and its partners a global license to host, use, reproduce, modify, create derivative works, communicate, publish, publicly display, and distribute your content. This license is exclusively for the purposes of operating, promoting, enhancing our services, and developing new ones.

3. Responsibility for User-Generated Content. You bear full responsibility for the content you submit to or generate through Raz’s services. Raz does not oversee user-generated content and, therefore, cannot guarantee its accuracy, integrity, or quality. Raz is not liable for any content that is uploaded, posted, or otherwise made available through the services, including any errors, inaccuracies, or offensive material within it.

4. Content Risks and Evaluations. You are responsible for evaluating and bearing all risks associated with the use of any content accessible through Raz’s services, including reliance on the accuracy, completeness, or utility of such content. You should not assume the content created or disseminated by our services is reliable or accurate for your needs.

5. Content Preservation and Disclosure. Raz reserves the right to store and preserve content provided by users according to our operational policies and legal obligations. Raz may also disclose user content if such disclosure is necessitated by law, to comply with legal processes, or to enforce these Terms.

6. Limitation of Application. Users acknowledge and agree that Raz is not aware of and cannot monitor the specific uses of the Services. Consequently, Raz disclaims any liability for misuse of its services or any outcomes resulting from such misuse. Each party acknowledges that it retains the discretion to conduct its business activities independently and free from any claims by the other party beyond the provisions of these Terms and any Specific Agreement.

13. Compliance and Client Responsibility

13. Compliance and Client Responsibility.


1. Affirmative Consent Requirements. Customers must secure explicit consent ("opt-in") from end users prior to initiating any engagements through Raz's services. Raz assumes that all Customers comply fully with this requirement. Engagements with end users who have not provided consent or have revoked consent ("opted-out") constitute a significant breach of these Terms and may violate applicable laws.

2. Opt-Out and Communication Compliance. Customers are obligated to provide clear and accessible opt-out instructions in all communications, in alignment with applicable legal and regulatory standards. It is the customer's responsibility to promptly process and confirm opt-out requests, ceasing all subsequent communications unless the end user re-consents.

3. Liability and Indemnification. Should any violation of the consent or opt-out clauses occur, the Customer agrees to indemnify, defend, and hold harmless Raz, to the fullest extent, from any resulting claims, liabilities, fines, penalties, and legal costs. Raz reserves the right to suspend or terminate service access if customer actions potentially or actually cause Raz to breach legal or regulatory standards.

4. Monitoring and Compliance Audits. Raz is not obligated to monitor customer compliance actively but reserves the right to conduct compliance reviews. Raz may request evidence of compliance, and failure to provide such evidence or demonstrate compliance may lead to service suspension or termination.

5. Customer's Legal Compliance. The customer acknowledges that it is their sole responsibility to remain informed and compliant with all laws applicable to their communications with end users, including but not limited to data privacy laws and regulations concerning AI use. Raz's provision of services and guidelines is designed to support compliance but does not absolve the customer of their legal responsibilities.

6. Compliance with Bot Communication Laws. User acknowledges that it is unlawful under applicable law to use bots to mislead persons in concerning the bot's artificial nature during interactions aimed at commercial transactions or electoral influence. It is solely the User’s responsibility to equip all bots deployed in the Services with clear and conspicuous disclosures that they are automated systems, not human operatives; the User agrees to ensure that these disclosures are designed to be easily understood by users. Any misuse of bots or failure to provide necessary disclosures in accordance with the law is treated seriously by RAZ and may result in disciplinary action up to and including termination of service.

14. Disclaimer of Warranties

14. Disclaimer of Warranties.


1. General Disclaimer. RAZ provides its services on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Except as expressly stated herein, RAZ disclaims all warranties and conditions, either legal, express, or implied, arising from statute, course of dealing, usage of trade, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

2. No Endorsement. RAZ does not warrant that the services will meet your requirements or that their operation will be uninterrupted or error-free. RAZ expressly disclaims any representation or warranty regarding the performance, availability, functionality, or any other aspect of the services.

3. No Warranty on Accuracy. RAZ makes no representations about the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, and related graphics contained within the services for any purpose. Any reliance you place on such information is strictly at your own risk.

15. Not Responsible for Data

15. Not Responsible for Data. RAZ disclaims all responsibility for the accuracy, completeness, legality, reliability, or operability of information, content, or materials on the services. RAZ also disclaims all responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material.


1. No Liability for Harm. RAZ shall not be responsible for any harm resulting from downloading or accessing any information or material through the Services, including but not limited to, for harm caused by viruses, worms, Trojan horses, or similar contamination or destructive features. RAZ disclaims any responsibility for any harm resulting from downloading or accessing any information or material on the internet through the services.

2. Use at Your Own Risk. You understand and agree that you download or otherwise obtain material or data through the use of the services at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that results from the download of such material or data.

16. LIMITATION OF LIABILITY AND INDEMNIFICATION

16. LIMITATION OF LIABILITY AND INDEMNIFICATION.


1. LIMITATION OF LIABILITY. RAZ PROVIDES ITS SERVICES WITH A COMMERCIALLY REASONABLE LEVEL OF SKILL AND CARE. HOWEVER, RAZ DOES NOT GUARANTEE THE FOLLOWING: RAZ DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RAZ, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. RAZ'S TOTAL LIABILITY FOR ALL CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES DURING THE SIX (6) MONTHS BEFORE THE CLAIM.

2. INDEMNIFICATION. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS RAZ, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, FROM AND AGAINST ANY CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) ARISING FROM: (i) YOUR USE OF AND ACCESS TO THE RAZ SERVICES; (ii) YOUR VIOLATION OF ANY TERM OF THIS AGREEMENT; (iii) YOUR VIOLATION OF ANY THIRD PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, OR PRIVACY RIGHT; AND (iv) ANY CLAIM THAT YOUR CONTENT CAUSED DAMAGE TO A THIRD PARTY.

3. COMPLIANCE AND MONITORING. RAZ DOES NOT MONITOR CONTENT GENERATED OR DISSEMINATED THROUGH ITS SERVICES. YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE SERVICES AND MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. YOU MUST USE THE RAZ SERVICES LEGALLY, WITHOUT INFRINGING ON ANY INTELLECTUAL PROPERTY RIGHTS AND WITHOUT ENGAGING IN ANY ACTIVITY THAT VIOLATES THIS AGREEMENT OR THE LAW.

17. Miscellaneous

17. Miscellaneous.


1. Use of Logo. Customer authorizes RAZ to use the Customer’s name and logo on RAZ's website solely as an indication of the Customer’s business relationship with RAZ. This authorization is subject to revocation at any time upon written notice from the Customer to RAZ.

2. Third-Party Websites. RAZ may reference or provide links to third-party websites. RAZ does not review these third-party sites and makes no representations or warranties regarding the content or accuracy of materials on such sites. RAZ is not responsible for the products or services offered by third parties.

3. Notices. All notices and communications required or permitted under this Agreement by RAZ to the Client will be considered properly given on the date they are: (i) posted on RAZ’s website, (ii) mailed to the last recorded email address of the Customer, (iii) ailed to the last recorded postal address of the Customer;or (iv) Customer may send notices to RAZ via email at support@tryraz.com.

4. Entire Agreement. This Agreement constitutes the entire agreement between RAZ and the Client regarding its subject matter and supersedes all prior agreements and understandings, whether written or oral.

5. Use of Terms. The terms "includes," "including," and similar terms are deemed to be inclusive and not limiting.

6. Governing Law and Arbitration. This Agreement shall be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law principles. All disputes arising under this Agreement shall be resolved through arbitration in Delaware, in accordance with the Delaware Uniform Arbitration Act, or by mutual agreement of the parties. The jurisdiction or venue shall not be contested by the parties. This clause does not prevent parties from seeking injunctive relief in any jurisdiction.

7. Waiver of Jury Trial. Both parties hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of Delaware or another location mutually agreeable to the parties. An award of arbitration may be confirmed in a court of competent jurisdiction.

8. Non-Assignability. Neither party may assign this Agreement without the prior written consent of the other party, which consent may be withheld at the sole discretion of the other party.

9. Attorney Fees. In any legal action arising out of this Agreement, the substantially prevailing party is entitled to recover its reasonable attorney's fees and costs.

10. Non-Waiver. Failure by RAZ to enforce any rights under this Agreement shall not be construed as a waiver of those rights or any other rights under this Agreement.

11. Severability. If any provision of this Agreement is found by a court to be invalid or unenforceable, it shall not affect the validity or enforceability of the remainder of this Agreement, which shall continue in full force and effect.

If you have any questions about these Terms of Service, please contact us at support@tryraz.com

Thank you for choosing RAZ. We look forward to providing you with innovative and compliant solutions that enhance your business operations and customer interactions!